What will you do with my credit card and billing information?
We use a fully PCI DSS compliant credit card processing company. All your personal information is safe and secure and will only be used for your intended purpose. We will not store your card details on our servers and none of our staff have access to any of your payment details at any time.
What if something goes wrong and my voucher is not honoured?
The supplier is required to honour the voucher until it expires. If that doesn’t happen for any reason then please Contact Us, and we will ensure that either the voucher is honoured or we will refund you in full straight away.
Can I return a Cooldeals voucher?
Returns are handled on a case by case basis. However we pride ourselves on excellent customer service. If you wish to discuss returning your Cooldeals voucher then please contact our Customer Services team on 952 905 000.
Can I get my business on Cooldeals?
Yes you certainly can and it is really easy. Simply call us on 952 905 000 and one of our Account Managers can visit you to explain in more detail how Cooldeals can promote your business. Alternatively go to Promote Your Business On Cooldeals page.
How can I retrieve my password if I can’t remember it?
Simply "Sign in" on the left hand menu, then when the login box appears click “Forgotten password” underneath the login button. Then enter your username and email and we will email your password to the email address registered to your account.
Can I recommend a friend to Cooldeals?
Yes you can recommend a friend and it is so easy. Simply send them an invitation by email, on Facebook or Twitter – you can see these links on each deal page.
Why should I recommend a friend?
There are two answers to this. Firstly if you recommend a Cooldeals to a friend and they buy it then you will receive a 10 euro credit on your account to spend on any of our Cooldeals offers. Secondly your friends will love you when you share the fantastic deals that they will receive from Cooldeals.
I have a question that is not listed in any of the questions above so what do I do?
Good question – and the answer is contact our Customer Services team on 952 905 000 and you never know we may even add it to this section!
Frequently Asked Questions
What is Cooldeals?
Cooldeals is a money saving website which is designed to use the power of group buying to bring you unbeatable discounts from businesses in your local area. Cooldeals sends you great deals directly into your inbox every day – ranging from dining out, health and beauty treatments, days out and much more.
How do I receive the daily Cooldeals offers?
Once you have registered you will receive an email with all the deal information – so just open it and enjoy.
How do I buy the daily deal?
All you have to do is click "BUY IT" button before the offer ends. Pay by credit or debit card and we will send you an email for you to print off your voucher. Simple!
How do I give someone a deal as a Gift?
Click "BUY IT", then, after choosing how many vouchers you want to buy you will see a tick box option below which says "You can gift any deal to friends and family members. Simply check this box and enter their name."
Enter their name(s) into the Recipient box(es).
Their names will appear on the vouchers.
You will receive the vouchers by email.
If you have just one recipient, you can simply forward on this email.
If you have more than one recipient, you may wish to download each voucher and send them individually as email attachments.
Do I need to make use of my Cooldeals on the day I buy it?
No, every Cooldeals will specify the start date (normally you can use it immediately) and the end date by which the voucher can be redeemed, which you print out and give to the supplier when you use it. Different Cooldeals have different start and finish dates so always check this information when purchasing the Cooldeals – and it will also be printed on your voucher.
I have bought a Cooldeals Voucher – how do I use it?
Once your card has been debited you will receive an email with a link to view, download and print your voucher – if you do not see the email arrive, check your Junk Folder!
Make sure you read the terms and conditions for the Cooldeals (they are on the website) so you know how to redeem the voucher. You may need to make a reservation or appointment before you go the supplier. Then print your voucher, and take it to the business.
If I don’t use the full value of the Cooldeals voucher in one visit, can I use the remainder later?
No unless otherwise stated you do not receive credit or cash back for whatever the value of the voucher you don’t use.
Can I combine my Cooldeals voucher with any other offers from the business?
No, unless explicitly stated on the voucher.