What will you do with my credit card and billing information?
We use a fully PCI DSS compliant credit card processing company. All your personal information is safe and secure and will only be used for your intended purpose. We will not store your card details on our servers and none of our staff have access to any of your payment details at any time.
What if something goes wrong and my voucher is not honoured?
The supplier is required to honour the voucher until it expires. If that doesn’t happen for any reason then please Contact Us, and we will ensure that either the voucher is honoured or we will refund you in full straight away.
Can I return a Cooldeals voucher?
Returns are handled on a case by case basis. However we pride ourselves on excellent customer service. If you wish to discuss returning your Cooldeals voucher then please contact our Customer Services team on 952 905 000.
Can I get my business on Cooldeals?
Yes you certainly can and it is really easy. Simply call us on 952 905 000 and one of our Account Managers can visit you to explain in more detail how Cooldeals can promote your business. Alternatively go to Promote Your Business On Cooldeals page.
How can I retrieve my password if I can’t remember it?
Simply "Sign in" on the left hand menu, then when the login box appears click “Forgotten password” underneath the login button. Then enter your username and email and we will email your password to the email address registered to your account.
Can I recommend a friend to Cooldeals?
Yes you can recommend a friend and it is so easy. Simply send them an invitation by email, on Facebook or Twitter – you can see these links on each deal page.
Why should I recommend a friend?
There are two answers to this. Firstly if you recommend a Cooldeals to a friend and they buy it then you will receive a 10 euro credit on your account to spend on any of our Cooldeals offers. Secondly your friends will love you when you share the fantastic deals that they will receive from Cooldeals.
I have a question that is not listed in any of the questions above so what do I do?
Good question – and the answer is contact our Customer Services team on 952 905 000 and you never know we may even add it to this section!
Frequently Asked Questions
What is Cooldeals?
Cooldeals is a new money saving website which is designed to use the power of group buying to bring you unbeatable discounts from businesses in your local area. Cooldeals sends you great deals directly into your inbox every day – ranging from dining out, health and beauty treatments, days out and much more.
How do I receive the daily Cooldeals offers?
Once you have registered you will receive an email with all the deal information – so just open it and enjoy.
How do I buy the daily deal?
All you have to do is click "BUY IT" button before the offer ends. If the minimum number of people sign up to the deal then we will charge your credit or debit card and send you an email for you to print off your voucher. If we do not attract the required minimum number of people to buy the offer then the Cooldeals is cancelled and your card will not be charged. So one tip is to invite all your friends and family to buy it – giving a better chance of the deal going ahead.
What happens if not enough people buy the offer?
If not enough people buy the offer then the “COOL POINT” is not reached – which is the minimum number of customers who need to commit to buying the offer. If this happens then the deal is cancelled and your credit/debit card will not be charged.
Do I need to make use of my Cooldeals on the day I buy it?
No, every Cooldeals will specify the start date (normally 24 hours after the Cooldeals closes) and the end date the voucher can be redeemed which you print out and give to the supplier when you use it. Different Cooldeals have different start and finish dates so always check this information when purchasing the Cooldeals – and it will also be printed on your voucher.
I have bought a Cooldeals Voucher – how do I use it?
Once the Cooldeals has been closed and your card has been debited you will receive an email with a link to view, download and print your voucher.
Once you have printed your voucher, simply take it to the business named on the voucher and redeem it as you would any voucher. Make sure you read the terms and conditions for the Cooldeals (they will be on the voucher) so you know how to redeem the voucher. Also for some Cooldeals you may have to book to redeem your voucher e.g. Beauty treatments etc.
If I don’t use the full value of the Cooldeals voucher in one visit, can I use the remainder later?
No unless otherwise stated you do not receive credit or cash back for whatever the value of the voucher you don’t use.
Can I combine my Cooldeals voucher with any other offers from the business?
No, unless explicitly stated on the voucher.